The surprisingly rational case for non-linear change
Traditional, linear change might look tidy on paper, but real life rarely behaves that way. When it comes to complex organizational transformations, a non-linear, experimental a...
4 things your organization must be good at to master non-linear change
Would you like your organization to move away from sequential change projects in favor of a more non-linear and continuous approach to change? Good! Want that change to be long-...
Webinar series: Cut lead times without compromising quality
What if your teams could deliver more value faster? What if that didn’t mean working harder, but working smarter while developing better software and having more fun doing it?
Keep keeping your customer promise
Does your B2B service company know how to continuously improve your ability to deliver on your customer promise?
Time to add some Friktion
We used to be Sense/Make. Now we’re Friktion.Sometimes it just makes sense to change. Reinvent yourself. Pick a new name. Update your style. Move into a new place. So we did.
Pick a promise and deliver on it—every time
What is the second most important problem for B2B Service Companies to solve? Weird question, I know, but it got your attention didn't it?